ESCO Portal Privacy Policy
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Please read these Service Level Agreement, our Privacy Policy and any other terms referenced in this document carefully.
Privacy Policy
Privacy and Confidentiality of Information
The Saudi Energy Efficiency Center’s online portal prioritizes the confidentiality of its users’ and visitors’ information. The portal management makes every effort to provide a high-quality service to all beneficiaries. The privacy and confidentiality outlined below form part of the terms of use of the Saudi Energy Efficiency Center’s online portal.
The portal does not collect personal information about you when you visit unless you explicitly choose to provide it. If you do provide your information, it will only be used to fulfill your request for information or services as described in this policy. By using the Saudi Energy Efficiency Center’s online portal, you agree to this privacy and confidentiality policy.
Visitors and beneficiaries of the portal services should regularly review the privacy terms and principles to be aware of any updates. The portal management is not obligated to announce updates to these terms. Continued use of the portal signifies your awareness of and acceptance of these terms and any amendments.
The Saudi Energy Efficiency Center’s online portal is not liable under any circumstances for any direct, indirect, incidental, consequential, special, or exemplary damages arising from the use or inability to use this portal.
Security of Personal Information
This privacy document helps visitors and users understand what data is collected during their visit and how it is handled.
The portal management takes appropriate and adequate measures to protect personal information securely against loss, unauthorized access, misuse, alteration, or unauthorized disclosure. Key measures include:
• Strict security and technical controls to prevent fraud and unauthorized system access.
• Regular updates and improvements to security procedures exceeding standard requirements.
• Staff are qualified and trained to respect the confidentiality of visitors’ personal information.
Collection of Personal Information
When a user visits the portal, the server logs the user’s IP address, visit date and time, and the referring URL.
Most websites place a small text file on the visitor’s device, called a "cookie." Cookies allow the site to recall information on subsequent visits, such as:
• Remembering usernames and passwords.
• Saving page settings if available.
• Retaining user-chosen colors.
• Preventing multiple votes by the same user.
Cookies help the portal function smoothly on repeat visits by storing or updating necessary data. The portal uses this information only for its technical purposes.
If you submit personal data via a live application or email through the portal, this information may be shared with other departments or agencies to better serve you. Personal data will not be shared with non-government entities except authorized government bodies performing specific governmental services. By providing your data, you consent to its storage, processing, and use by Saudi authorities. The portal reserves the right to disclose information to authorities as required by law or government requests.
You are solely responsible for the accuracy and truthfulness of the data you submit.
Protecting Your Privacy
To help protect your personal information, we recommend:
• Contact us immediately if you suspect someone else has obtained your password, PIN, or other confidential info.
• Do not provide confidential information over phone or internet unless you verify the recipient’s identity.
• Use a secure browser for online transactions, close unused network applications, and keep antivirus software updated.
• For questions or feedback about privacy principles, contact the portal management via the contact form on the “Contact Us” page.
• Personal data storage and transmission are secured with appropriate security technologies.
The portal may contain links to other websites with different privacy practices. We are not responsible for those external sites, and recommend reviewing their privacy policies.
Sending Emails
When you inquire or request information about a specific service or provide additional information via any communication channel (electronic or otherwise), we will use your email address to respond. Your email and our correspondence may be saved for quality monitoring and legal or regulatory purposes.
